Terms and Conditions


These General Terms and Conditions of Business (GTC) apply to all orders placed with customers resident in Switzerland or the Principality of Liechtenstein via the online shop of Haarinstitut.ch GmbH, Badstrasse 5, 5400 Baden, +41 (0) 44 275 25 25, info @ Haarinstitut.ch, www.haarinstitut.ch (hereinafter referred to as Haarinstitut.ch). Haarinstitut.ch provides all services exclusively on the basis of these general terms and conditions. By placing the order, the customer explicitly agrees to these terms and conditions. These form an integral part of the contract between the customer and Haarinstitut.ch.


2. Information on the site / offer / prices
2.1 Haarinstitut.ch is always striving to inform our customers about the products and services offered. The information from www.haarinstitut.ch is partly obtained directly from the manufacturers or from experts or our ambassadors and authors and are compiled by Haarinstitut.ch for the customers in a clear and customer-friendly manner.


2.2 All information on www.haarinstitut.ch is without warranty and no liability is accepted. Haarinstitut.ch excludes all liability and liability for the correctness, completeness and up-to-dateness of the information on the website.

2.3 Prices and assortments are subject to change at any time. Images of all products and illustrations are not color-coded and may differ from the original. Technical designations of the delivered products may differ from the designations of the manufacturer or those indicated on the Internet.

2.4 The current prices are published on the Internet at www.haarinstitut.ch.

2.5 The prices are binding on both sides at the time of the order. In the case of errors or errors in the price, however, Haarinstitut.ch reserves the right to make price changes subsequently. In this case, the customer is informed and is not obliged to accept the products affected by the price change.

2.6 All prices are in Swiss Francs (CHF) and include, unless otherwise stated, the statutory value-added tax.

2.7 In addition to the stated prices, the shipping costs expressly stated on the article page are subject to the shipping method (A-post, evening or Saturday delivery).

2.8 The shipping costs of Haarinstitut.ch are taken over from an order value of 200 CHF, after deduction of discounts and special offers.

3. Order / delivery
3.1 An order becomes binding for the customer by confirming his order at the end of the ordering process on the page, on which the complete overview of the order is displayed, by clicking on the button ‘order for payment “.

3.2 Immediately after the order, the customer shall receive a corresponding confirmation of receipt confirmation on the e-mail address given by the customer by Haarinstitut.ch. Until shipping an order acceptance in a separate e-mail to the customer, Haarinstitut.ch reserves the right to reject the order or reduce the order quantity, whereby no contract is concluded between the customer and Haarinstitut.ch or a contract The reduced order quantity. Unless the customer informs Haarinstitut.ch immediately that he is not interested in the reduced order quantity.

3.3 Haarinstitut.ch in particular reserves the right to reject an order if there is a legal dispute with the customer, in particular in connection with payments not made from orders already made at Haarinstitut.ch, or in the case of invoices invoiced by the same person or a In the same household are still open.

3.4 The complete and correct indication of the delivery address is the responsibility of the customer. If a wrong delivery address is provided by the customer, a delivery may not be possible, Haarinstitut.ch can completely ignore the delivery of the product without any claims for damages or damages being asserted.

3.5 Haarinstitut.ch supplies goods and vouchers exclusively to Switzerland and the Principality of Liechtenstein.

4. Delivery and delivery time
4.1 Haarinstitut.ch has a large stock of products. The shipping policy stipulates that Haarinstitut.ch will deliver the products for dispatch on the day of payment receipt or confirmation of the payment.

4.2 In the case of goods which can not be delivered from stock, the date of delivery may be further delayed depending on the manufacturer.

4.3 Haarinstitut.ch can only be held liable for delays in delivery and their consequences if these were caused by a grossly negligent or intentional breach of contract by Haarinstitut.ch. Haarinstitut.ch assumes no liability for all other delays in delivery and their consequences, including delays caused by Swiss Post, suppliers of Haarinstitut.ch or by third parties.

5. Erroneously delivered products
Erroneously delivered articles or too much delivered articles are to be returned immediately in the original packaging, at the latest within 7 days. All items not returned within this period will be invoiced. The costs for the return of the erroneously sent goods carry hairinstitut.ch. The return costs are passed on to the customer in advance.

6. Vouchers & Bonus Program
Only one voucher can be redeemed per order. At the end of the ordering process, the voucher code is entered into the designated field. The corresponding amount is deducted directly from the current purchase order. Vouchers which exceed the order amount can not be refunded.

7. Shipping charges
The customer has the choice between A-Post or self-collection at the time of the order. The shipping costs to be borne by the customer are CHF 20.00 per item, including VAT, for A-Post (PostPac Priority), no shipping costs for self-collection.

8. Guarantee and liability exclusion
8.1 Haarinstitut.ch guarantees that the products are undamaged at the time of dispatch. Products damaged during shipping will be repaired or replaced at the option of Haarinstitut.ch if the customer notifies the defect by e-mail within 7 days of receiving the goods Haarinstitut.ch. If Hairinstitut.ch wishes to do so, the customer must also immediately return the delivered products in the original packaging to Haarinstitut.ch, the shipping costs for this are Haarinstitut.ch.

8.2 Furthermore, Haarinstitut.ch shall be liable for damages to the customer, if and to the extent that such liability of Haarinstitut.ch is compulsorily derived from the product liability law.

8.3 Any further warranty for the delivered products and any liability for damages caused by these products is excluded, unless Haarinstitut.ch had concealed the relevant product defects fraudulently. However, if Haarinstitut.ch can assert further warranty claims against its supplier for the respective product, Haarinstitut.ch will assign these claims, if possible, to the customer at the request of the customer. However, Haarinstitut.ch assumes no responsibility for the successful enforcement of these claims. The same applies to any claims which Haarinstitut.ch can assert against the post office for damages incurred during transport.

8.4 In particular, Haarinstitut.ch does not guarantee that the products are suitable for the customer’s intended use or cause a certain result. In addition, the warranty does not cover damage caused by the buyer himself. As a result of improper use of the product, or damage caused by external influences which are not the responsibility of the seller; Damage caused during transport.

9. Returns
9.1 If the customer wishes to return products for which he has no claim for repair or replacement according to Clause 8, Haarinstitut.ch may submit a request for a return within 7 days of receipt of the goods. Whether Haarinstitut.ch agrees to such a return, however, is solely at the discretion of Haarinstitut.ch. Any notification of consent of Haarinstitut.ch for a return shall be communicated to the customer within 72 hours by e-mail.

9.2 Returned products or packages will only be kept in the proper condition, ie. Unopened, unopened, undamaged and accepted in their original packaging. The cost of the return shall be borne by the customer.

10. Payments and accounting / dunning
10.1 Orders via the website www.haarinstitut.ch are to be paid in advance by means of the means of payment indicated on the website www.haarinstitut.ch. The following payment methods are available: credit card (Visa, Mastercard), PostCard, PostFinance Direct.

10.1 A credit check can be carried out at all times for both new customers and existing customers.

10.2 Until full payment of the ordered products or confirmation of payment by the credit card provider, the delivered products remain the property of Haarinstitut.ch in all cases.

11. Privacy Policy
11.1 If Haarinstitut.ch is in advance, e.g. In the case of a purchase on account, Haarinstitut.ch collects creditworthy information on the basis of mathematical statistical procedures at a credit agency in order to safeguard its legitimate interests. For this purpose, Haarinstitut.ch submits the personal data required for a creditworthiness check to the credit reporting agency and uses the obtained information on the statistical probability of a payment default for a balanced decision on the reasons for, execution or termination of the contractual relationship. Haarinstitut.ch will be pleased to provide you with information on which credit agencies Haarinstitut.ch applies.

11.2 The data required for business processing are stored, processed and, if necessary, forwarded to affiliated companies or contractors, such as, for example, Swiss Post or companies, for the verification of the payment credit, as part of the order processing. All personal data will be treated confidentially.

11.3 Haarinstitut.ch uses and processes personal data to maintain customer relations and for its own marketing purposes. The customer always has the possibility to prevent this automatic evaluation. If no automatic personalized evaluation is desired, the customer can at all times object in writing.

11.4 A newsletter from Haarinstitut.ch is only given to the customer at his explicit request. The deregistration is possible at any time.

12. Liability
12.1 The liability for product deficiencies or damage caused by such defects shall be governed exclusively by clause 8. For damages resulting from delayed delivery, only item 4 shall prevail.

12.2 In addition, Haarinstitut.ch excludes all other liability in connection with the products, the use or (non) availability of the website www.haarinstitut.ch against the customer. For example, claims for damages resulting from the impossibility of performance, non-fulfillment and unauthorized action against both Haarinstitut.ch and its vicarious agents or vicarious agents are excluded, unless intentional or grossly negligent acts.

13. Division / Reduction
If a provision of these General Terms and Conditions should be invalid in whole or in part, this does not affect the validity of the remaining provisions and their purpose. The relevant statutory provisions shall apply instead of the invalid provisions.

14. Applicable law / jurisdiction
The contract is exclusively subject to Swiss law. Court of jurisdiction for all disputes with Haarinstitut.ch is – subject to divergent mandatory jurisdictions of Federal Law – Zurich, Switzerland.

15. Amendments to Terms and Conditions
Haarinstitut.ch expressly reserves the right to adapt these general terms and conditions at any time to the circumstances and apply them immediately to subsequent orders.

Baden, June 16, 2021